Customer analysis in traditional commerce

customeranalysisFor a long time it has been common for online shops to analyze their customers’ and online shop visitors’ behavior in order to optimize the visitors’ shopping experience and to measure marketing activities. However, what possibilities does traditional commerce have?

Currently there are different technologies which compete with each other. Already integrated RFID chips on shopping trolleys can analyze the flow of visitors. The smartphone provider Apple favors ibeacon in order to give the shop visitor additional information on the location via his or her smartphone. All these technologies require additional and partly proprietary technology which has to be installed within the shop. (more…)

Hans-Dieter Wahl: WLAN Business Line Manager