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be.ip plus-WE: All-in-one device simplifies IP migration

be.IP plus-WE is an IP router for data, VoIP and Wi-Fi connectivity. ISDN and PSTN availability for services that must remain as legacy. A simple and economical IP migration.


Overview

    Challenge

  • The client was converted from being a simple network wholesaler to a complete carrier.
  • Help their end user customers migrate to IP, offering ADSL/VDSL lines.
  • Maintaining a router for IP connectivity as well as legacy devices was too expensive.
  • Support offered by other manufacturers was not up to expectations.

    Solution

  • be.IP plus-WE: All-in-one device that offered all the connectivity the client´s end users could possibly require.
  • Various communication lines: ADSL/VDSL, ISDN and/or PSTN for legacy set-ups (Fax, DECT phones, etc.)
  • Embedded Wi-Fi with the possibility of extending the number of Wi-Fi access points.
  • 4G device can be connected to give end-users resilience in case of ADSL/VDSL failure.

    Why Teldat

  • be.IP plus-WE, all-in-one solution. Precisely the type of product that the client was looking for.
  • Teldat was able to give a very high level of support, including quick replies to support issues and flexibility.
  • be.IP plus-WE installation and maintenance costs were considerably low.
  • The satisfactory experience that the client had previously had with other Teldat Group equipment.

Client Summary

Teldat‘s client provide consulting, hardware, software, and services in IT & Communications for; data connections to telephony, security, POS communications, ATM machines, network cabling and other services.

Our business partner of this case is specialized in the distribution of top brands in the telecommunications and data segment and is focused on small and medium-sized businesses. It was founded in January 2015 and has the office and training room for partners in Holland. This partner distribute via local resellers and thanks to their nationwide network they ensure that their customers get the best local support.

 

 

Challenge

The client converted from being a simple network wholesaler to a complete carrier, that delivered communication lines and a full solution to end users. One of their objectives was to be able to help their end user customers (companies and businesses) migrate to IP, offering ADSL/VDSL lines. However, they had various challenges to overcome if they were to obtain this type of business.

In general, many end users within the market were looking to migrate their communication systems to IP, however, there were certain applications or devices that end users could not migrate to IP. The initial option that the client considered was installing an IP router to give their end users Internet connectivity via  ADSL/VDSL for their data traffic and voice over IP, whilst maintaining legacy devices to manage their alarm systems, faxes, etc. However, this resulted to be too complex and too expensive as they needed to install and manage too many devices.

The client started to install a device that gave IP connectivity and allowed legacy systems (alarm systems, etc.) to connect to the same communications device. However, this unit did not work very well and the support that the manufacturer offered was not up to the client’s expectations. Both two points together resulted in the client’s service dropping at the end user, causing customer insatisfaction. Something that they could not allow, if they wanted to succeed in the telecommunications market.

When the client tried and tested the be.IP plus-WE, they knew that this was the perfect solution for what they needed.

 

 

Solution Value

The client is able to offer the end user an all-in-one device, the be.IP plus-WE, that solves all the issues. This can act as a professional IP router with an ADSL/VDSL connection for Internet. Also be.IP plus-WE gives direct Wi-Fi connectivity, with the possibility of extending the number of Wi-Fi access points apart from the internal access point within the be.IP plus-WE.

Moreover, ISDN and/or PSTN analog ports are also available on the be.IP plus-WE. These ports are of such great importance because end-users have various applications and communication devices that cannot be migrated to IP. One of these is the alarm system.

This needs an ISDN port, which the be.IP plus-WE has. There are also various other legacy set-ups that cannot be migrated to IP. For example, Fax, analog DECT phones or door intercoms. These types of devices are gradually being used less frequently, but they are still present within many working environments and they need to be set up.

 Finally, a 4G device can be connected to give end-users resilience in case the ADSL/VDSL fixed line is interrupted. With cellular back up there is always connectivity available for the most important transactions, such as PoS for retailers to always be able to conduct electronic payments.

Results

 

The be.IP plus-WE gave an all-in-one solution with which the client was able to simplify their commercial offer. This gave them a huge competitive advantage when they offered IP migration, as legacy services that remained, could be managed from the be.IP plus-WE device. Also, installation and maintenance costs were considerably reduced. In all, this made it very easy for many end users to become the client customers.

The client was also highly satisfied with the level of support that was given by Teldat. Making their projects run smoothly and with satisfied end users.

 

 

Why Teldat Got the Deal

Teldat was able to offer the be.IP plus-WE, which was precisely the type of product that the client was looking for. An all-in-one product that offered all the connectivity the client´s end users could possibly require. ASDL/VDSL fixed lines, ISDN/PSTN legacy lines, Wi-Fi, USB ports, etc.

The client also insisted in that the manufacturer had to give a very high level of support, which would include quick replies to support issues and being able to offer flexibility in support.

Additionally, the previous experience that the client had had with Teldat Group equipment had been very satisfactory. This also helped Teldat to get the deal.




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