Teldat Services
Services for installation, maintenance, repairs and
project management for communications,
guaranteeing client satisfaction at all times.
Maintenance
Integra-T offers solutions for the maintenance of communication equipment, divided into the following service levels:
Next Business Day
Substitution in four hours
Reparation
NBD (Next Business Day) Substitution Maintenance Contract:
- This service guarantees that a device, with the same characteristics as the one that has broken down, will be sent to the client installations on the next working day after the incident has been reported and noted.
- This service can be complemented by contracting maintenance with technician presence, which guarantees the presence of a technician at the client installations on the next working day after the incident has been reported. The qualified technical personnel will provide first level support and substitute the broken device for an operating device.
- In order to provide this type of service, Integra-T maintains and manages a stock of equipment so they can cover any incidents that occur.
- Shipping charges both regarding equipment being sent and returned can be at the client’s expense or at Integra-T’s expense depending on the agreed conditions.
- Business hours for reception of incidents are from 0h to 24h, 365 days a year.
- The incidents themselves are dealt with from 08:30 to 13:30 Monday to Friday. Incidents received after 13:30 will be considered as being received first thing the next working day.
- The hours for resolving incidents are from 08:30 to 17:30 Monday to Friday.
- Attending installations on Saturdays, Sundays and local (where is installation is located) and national holidays is not included.
- This maintenance contract guarantees the times agreed and indicated procedure will be met.
Maintenance Contract: Substitution in four hours:
- This service guarantees a technician and a device with the same characteristics as that generating the incident will be present at the client installations within four hours of reporting the incident.
- In order to provide this type of service, Integra-T maintains and manages a stock of equipment distributed throughout their installer network.
- Shipping charges both regarding equipment being sent and returned can be at the client’s expense or at Integra-T’s expense depending on the agreed conditions.
- Business hours for reception of incidents are from 0h to 24h, 365 days a year.
- The incidents themselves are dealt with from 08:30 to 13:30 Monday to Friday. Incidents received after 13:30 will be considered as being received first thing the next working day.
- The hours for resolving incidents are from 08:30 to 17:30 Monday to Friday.
- Saturdays, Sundays and local (where is installation is located) and national holidays are not regarded as working days.
- This maintenance contract guarantees the times agreed and indicated procedure will be met.
Maintenance Contract: Reparation:
This service guarantees reparation of devices, including pieces and labor for the devices included in this contract in a time period that does not exceed seven working days from the reception of the said equipment at Integra-T.
Procedure for dealing with incidents:
For all contracts, incidents are reported through e-mail at the following address: support(at)www.teldat.com
The following data must be contained:
- Company name and address
- Opening hours when it is possible to carry out the intervention
- Address where the device has to be taken or returned to
- Contact person, telephone number and e-mail address to confirm the incident has been dealt with correctly and attendance time for an on-site technician
- Model of the broken down device and serial number
- Configuration, where necessary
- Apparent cause of the break down
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